Your questions, our answers
Here are some of the most common questions we are asked by our patients, and our answers to them.
Appointment Questions
You are allocated to a Team and you see the same GP each time.
We try to arrange blood tests before 2pm each day as the samples are collected at 2.30pm to be transferred to the laboratory. Many samples are not suitable for overnight storage.
All requests are initially dealt with by telephone and you can speak with your GP by telephone if it is clinically appropriate. Read more about appointments.
On calling the practice the receptionist will take a brief description of your problem and your telephone contact details. The GP or Nurse Practitioner will call you back to take a more detailed history and make arrangements for you to be seen if appropriate or required. Read more about appointments.
We prefer patients to make initial contact with the practice by telephone as we are unable to guarantee when you will receive a call back. This will avoid multiple journeys to and from the practice.
If you are unable to attend for your appointment please contact your team administrator who will cancel this for you and reschedule if required. We appreciate it when patients cancel appointments, even at short-notice as these can be offered to other patients.
General questions
The practice is open Monday to Friday, from 8am-1pm & 2pm-6pm. We participate in the public holiday closure timetable as agreed by NHS Tayside for General Practice.
If you become ill and feel unable to wait until your GP practice opens in the morning, you should call NHS 24 (www.nhs24.com) on 111, or in an emergency dial 999. Read more about out-of-hours care.
20% of GP appointments could be dealt with by another healthcare professional. When you call Reception you may be asked about the nature of your call. Instead of seeing a GP, a member of the expanded GP team may be best to help you such as a pharmacist or pharmacy technician, a social prescriber or link worker, a physiotherapist, or a nurse.
You can also call NHS Inform for general medical advice on 0800 22 44 88.
We welcome new patients. To join the practice as a new patient you will need to live in our practice boundary area, and complete our registration form or bring your medical card to the surgery. Read our information for new patients.
You can request a repeat prescription at the surgery, by post, or online using Online Patient Services.
To obtain the results of tests taken by the practice, please phone reception between 2-4pm seven days after the test was taken. Read more about test results.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a sickness self certification form (SSP form). Read more about taking sick leave on the gov.uk website.
At Academy Medical Centre we all work for a world where all people can enjoy their rights, and feel safe and confident of the services and support we offer. The practice continues to review our policies, procedures and training opportunities to ensure we provide a helpful, supportive service. Find out more on LGBT+ health and well-being and contact us or our patient participation group if you have feedback or suggestions.
