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Opening Times

The surgery is open Monday to Friday between 08:00 - 18:00

Case managing by a GP or nurse team case manager has replaced formal GP surgeries.

 MorningAfternoon
Monday

Case Managing

Case Managing

Tuesday

Case Managing

Case Managing

Wednesday

Case Managing

Case Managing

Thursday

Case Managing

Case Managing

Friday

Case Managing

Case Managing

Weekendclosedclosed

  
Academy Medical Centre is commencing a new model of care, and the premises have been upgraded to accommodate our new way of working. From 15th August 2016 all patient requests will be assessed by your case management team.

What is case management?
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As a first step towards our new system, we are now assessing all patient requests to make sure that your needs are responded to promptly by the most appropriate health professional.

What can I expect when I call?
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As before, your call will be answered initially by a receptionist who will deal with routine queries. If you are requesting an appointment, the receptionist will transfer you to your case manager who will assess your needs. This way, we can offer you the convenience of advice from a health professional by phone and, where appropriate, plan and allocate appropriate time for your appointments.

If the case manager is assisting another patient when you call, the receptionist will take some details from you – your name, date of birth, and nature of your call - and the case manager will call you back. This way, we can assess the urgency of your call and direct your call to the most appropriate person.

What if I come to the desk with my request?
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We are encouraging patients to telephone rather than to come to the reception desk as we will be able to deal with your request more quickly. Since calls that are received by phone will be prioritised by your case manager, we would encourage you to telephone rather than come to the reception desk in order to avoid the inconvenience of a lengthy wait.

Who is my case manager?
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All requests will be assessed by a doctor or nurse case manager. In our new system starting on 15th August 2016, you will be allocated to a case management team who will assess all patient requests to make sure that your needs are responded to promptly by the most appropriate professional.

What if my call is urgent or I can’t wait for a call back?
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If your case manager is assisting another patient when you call, they will call you back when you give a brief idea of your problem, this will assist in assessing the urgency of your call.

If your call is urgent, the receptionist will take some details from you – your name, date of birth, and nature of your call - to inform the most appropriate health professional to promptly assist you.

If you call is an emergency, then you should dial 999.

Will I be able to get an appointment when I need one?
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Yes. When you call, you will talk to your case manager to discuss your needs. Where appropriate, an appointment will be scheduled when you need one. This way, we can plan your surgery visit and allocate appropriate time for your appointments.

Extended opening Thursday

In addition to this the practice offers extended hours appointments on a Thursday morning from 7.30.am and   Thursday evening until 6.30pm.

This service is offered to patients whose work commitments preclude them from attending during normal surgery hours.

These appointments must be booked in advance by your case manager, during our normal opening times 8.00 a.m. to 6.00 p.m. Monday to Friday.

The surgery will not be open for making new appointments, repeat prescriptions etc, and the telephone will be on divert to NHS 24 for any emergencies during these times. 

 
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